French Customer Support Specialist for Airbnb (Relocation)
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Angajator: | Telus |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 02.06.2019 |
Remote work: | On-site |
TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.
Cerinte
Your profile:
- French and English Level B2
- Willing to work full time on shifting schedules, afternoon, evenings and night shifts
- Basic computer and internet navigation skills
- Good communication skills with strong customer focus
- Strong problem solving
As a Customer Support Agent for Airbnb you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.
- Deal with members� email queries promptly and efficiently, in accordance with company
procedures
- Process all incoming phone calls from customers and manage all requests, changes and
cancelations as necessary
- Interact with a diverse customer base
- Input and access data on multiple systems
- Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
in order to minimize repeat callers
- Maintain an up-to-date level of product and procedure knowledge by being attentive to and
acting upon information advised in e-mail update, team meetings, training and other briefings
- Perform all duties in an efficient, professional and courteous manner at all times
- Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
adherence to relevant health and safety procedures
- Pursue personal development of skills and knowledge necessary for the effective performance of
the role
- Look at opportunities to make changes and improve the processes where possible
- Maintain at a minimum, target levels of productivity and performance, as outlined by your
Manager in relation to call times, idle times and other performance metrics as they arise
- Help maintain a good team and working environment through assisting fellow employees and
participating constructively in team meetings
- Undertake duties of a general nature or additional tasks as may be required from time to time by
your Manager or other designated authority figures.
We offer:
The salary package according to our position:
- Monthly gross salary: 5299 RON (approximately 3100 RON net)
- Meal tickets: 14 RON/ ticket, a meal ticket at each worked day
Installment FR language Bonus: paid as outlined below :
• 1750 RON gross, with the 4th month salary payroll;
• 3515 RON gross, with the 7th month salary payroll
If you have tendered your resignation or voluntarily/involuntary end your employment before the payment date, you will not receive the Bonus payment and any outstanding tranche payment will be cancelled.
Language bonus: 742 RON Gross, paid starting with the 8th month of payroll, starting the 18th month the bonus will be increased to 1165 RON Gross
Stable job – we offer permanent labor contracts
Flexible schedule – we offer full time jobs, shifts between 09:00 and 01:00 and rotating weekends
Positive environment – we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Excellent relocation package including:
• PLANE /TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!
• FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net/ month starting from the second month) for the entire contract duration
Other fun stuff:
- Private Medical Subscription for you and your family members
- Special deals with Orange – discounts for phones and other great communication tools
- 7card – you have access with only one card to over 200 sports clubs and discounts on various activities
- World Class – Becoming a World Class member has never been easier
- AFI Park Club Card – up to 20% discount for entertainment and catering services
- 2 Massage sessions per week – the company is offering you massage sessions for shoulders, neck and back at the office
- Access to a tailor-made Suite of Banking Products & Loans at privileged rates as a Telus International Employee
- We turned Mondays, Wednesdays and Fridays into Fruit Days. The vitamin-filled start of the day is on us.
- Taxi vouchers for Night shift only
- If reading is your thing, we offer access to Bookster and an internal library
- Relax area – we have awesome plays areas for you
- 300 $ Airbnb Coupon every 6 months
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