Customer Support with German or French
Wipro BPS is a trendsetter and leader in the Process Services space. We invite passionate, energetic, creative and focused individuals who want to be a part of our growth story!
Wipro Business Process Services is the best option you can find to develop your expertise in the industry. You will get immense opportunities to learn from our focused approach towards delivering long-term benefits and measurable value to our customers through.
General scope of the job:
You will be part of the support team for a fashion-retailer and you will be in charge of ensuring resolution for all consumer queries and processing all transactions received from the customer.
- Supporting end consumers via Phone
- Following up on consumers e-mails
- Addressing all written/verbal requests and complaints received from the consumers and escalating if necessary
- Follow up of the Customer's processes & procedures
- Ensuring the return orders are processed
- Process improvements
- Computer skills, MS Office package required
- Foreign languages skills:
• Good English language skills, written, reading and spoken
• Good German/French language skills, written, reading and spoken
- Participates in training sessions organized by the Client at the company level or at client site
- Participates in specific forms of training required by the business needs. Training participation is approved by the Country Manager under the proposal of the process / function head
- Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
- Great career opportunity with a leading international outsourcing company
- Opportunity of personal development in a multinational working environment
- Competitive salary with attractive set of social benefits
- Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.
However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.