Junior Sales Consultant - Premium Services (24/7 - including nightshift)
Wanna know if you're suitable for this role? OK, let's put it this way:
If you can install any programm or app on your computer, from experience (no YouTube videos, no forums, no "call a friend" option) then you might be suitable for the role.
If you also know the differences (functionality wise) between Windows 7/8/10, then we should meet.
Nonetheless, if you are proficient with English, then we NEED to meet.
- Offers assistance to Bitdefender customers via telephone and chat (primarily) backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
- Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota;
- Ensures all established KPIs are reached – eg : phone and chat availability, customer experience index, sales quota;
- Records and Shares any customer feedback with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and suggest improvement on working procedures.
- Previous customer support or telesales experience (nice to have) – preferable 1 years;
- Customer oriented attitude;
- Excellent communication and negotiation skills;
- Initiative and proactivity;
- Proficiency in English is a must (C1 level);
- Experience with Mac OS, iOS, Android platforms is considered a plus.
*Computer literacy guideline (for best technical match):
- Good knowledge and handling of the latest versions of Windows (7, 8, 10); along with a basic understanding of Apple computers and Android devices;
- Understand the use of: Control Panel, System Restore, Safe Mode, Windows Updates, Task Manager (for Windows), formats (.exe .txt .jpg .pdf .dll);
- Understanding of common computer issues and errors on Windows;
- Good knowledge of computers’ main hardware components, the operational role they play and the impact each one makes in terms of upgrading; (CPU, RAM, HDD/SDD, GPU).