Operations Specialist

Angajator: confidential
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 19.03.2019
    Cerinte

    Requirements:
    • Fundamental understanding of Windows & Linux Operating System (Server side); for example: understands job control, soft and hard links, and distinctions between the kernel and user space.
    • Willingness to learn new things and technologies (middleware, network, storage)
    • Good spoken and written English.
    • Experience using an enterprise ticketing system (SCCD/Service Now/Remedy/JIRA etc.)
    • Strong interpersonal and communication skills; capable of training users in applications, operating system fundamentals, and writing basic documentation
    • Understanding of ITIL process with appropriate fundamental accreditation
    • Excellent follow up and time control skills
    • Ability to work effectively with team members, multiple departments and vendors
    • Should be able to mentor junior member of the team.
    • Should act as a role model
    • Ability to conceptualize problems
    • Extremely flexible if workflow is changing
    • Communicative competence (pro-active)
    • Team player
    • Self motivation
    Nice to have:
    • Ability to assess the impact of different network problems
    • Experience with various monitoring and alert systems and the operating procedures to produce optimal results.
    • Previous experience with Fault and Performance Management tools (Nagios, Zenoss, Cacti, MRTG, IBM Tivoli Monitoring, Netcool or equivalent),
    • Knowledge of web applications and frameworks

    Responsabilitati

    • Perform real-time proactive monitoring of servers, databases and network devices
    • Perform troubleshooting for diverse technologies based on existing procedures (highly diverse infrastructure environments)
    • Accurately log incidents within a ticketing system, documenting symptoms and perform event rating
    • Update assigned tasks in a timely manner; escalate as required to management, vendors and clients.
    • Monitors multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.
    • Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
    • Interact with systems engineers, developers and other personnel to quickly troubleshoot, triage and resolve issues
    • Develop and maintain positive communications between Global Service Desk, Site Services and IT Infrastructure teams.
    • Manage the intake and recording of information to ensure that it is accurate. Continuously evaluate the services provided and capture this information in the department's reports and metrics.
    • Create and implement documentation and procedures to for alerting and escalation.