Customer support cu limba romana si engleza

Angajator: Teleperformance Romania
Domeniu:
  • Customer support - Client service
  • Telecomunicatii
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.09.2019
    Scurta descriere a companiei

    Teleperformance, the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent.

    We have 300,000 interaction experts across nearly 80 countries, speaking 265 languages and dialects to better serve you.

    Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,300 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecom operators and others).

    Cerinte

    Candidatul ideal
    Esti o persoana deschisa, comunicativa, motivata, cu o atitudine pozitiva si dorinta de a invata lucruri noi ?
    Alatura-te echipei noastre si ai sansa sa faci parte dintr-o companie multinationala cu un renume extraordinar pe piata de outsourcing !

    Cerinte:

    experienta de minim 6 luni in domeniul serviciilor de relatii cu clientii/Call Center
    cunoştinţe de limba engleza la un nivel mediu​
    diploma de bacalaureat
    cunoştinţe minime de operare PC
    atitudine pozitiva si proactiva, empatie si intelegere
    capacitate de ascultare activa si gasirea de solutii adecvate

    Responsabilitati

    Responsabilitati:
    • Identificarea corecta a solicitarilor clientilor si rezolvarea problemelor semnalate de clienti , conform procedurilor de lucru avand o abordare amabila si profesionala
    • Introducerea si procesarea in sistemul integrat folosit de companie a tuturor solicitarilor si solutiilor propuse

    Alte informatii

    Ce iti oferim?

    Program de training platit din partea companiei
    Program de lucru flexibil ( posibilitatea de a alege programul de lucru in functie de nevoile tale)
    Job-uri full-time si part-time
    Oferta financiara atractiva( salariu fix motivant plus sisteme de bonusare consistente) si posibilitatea de avansare in cadrul companiei
    Un mediu de lucru placut unde vei invata lucruri noi zilnic