Customer Service Contact
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Employer: | VALEO |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 19.02.2019 |
Remote work: | On-site |
Requirements:
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Minimum 3 years experience on a similar position, preferably in the automotive field;
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Very good command of SAP;
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Advanced knowledge of Microsoft Office;
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Advanced level of English (spoken & written);
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Bachelor’s degree;
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Problem solving and customer service skills.
Main responsibilities:
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Recognize and manage all product requirements from the customer by leading the sales plan and the operational plan through the production plan;
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Ensure from the customer's full requirements (data and quality) that these data will be met;
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Identify blocking points and plans for quick action in order to solve them;
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Collect and systematically communicate reliable information to the customer in the event of a delay in delivery;
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Upon receipt of customer schedules (via SAP) it ensure that customer requirements are integrated into the system and integration errors are treated and resolved. Load closed commands in the system;
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Follow the complete supply chain (procurement, production and delivery) and locate if necessary, ensure that service levels set by the customer are attained;
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Monitor the stock level and alert when min / max levels are reached;
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Manage common operations and common logistical issues with external logistics platforms;
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Ensure that the correct parameters are applied to each reference (command, Lead-time, transport program), and if necessary, initiate a corrective action plan;
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Prepare the necessary customs documents for exporters if required;
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Establish meetings with the customer's representatives on a regular basis (once a year for major customers);
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Participate in improving work activities through Improvement Proposals (PI).
Benefits:
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Competitive financial package: salary, meal tickets and gift vouchers, the 13th salary, different bonuses and sport allowance (7card);
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Private medical insurance;
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Training opportunities and career development plan;
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Internal and international mobility;
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Foreign languages’ courses paid by the company, according to the needs of the job;
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Extra vacation days according to the work experience;
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Canteen in the location and meal discounts;
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Bookster - virtual modern library access in our location;
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Free transportation from and to Timisoara.
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