Business Analyst with Advanced English
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Employer: | Prohuman |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 21.03.2019 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Requirements
Requirements:
• Experience in customer service experience, business to business customer support, Shared Service Center and/or Call Center;
• SAP and Excel Proficiency;
• Strong oral and written communication and presentation skills in English and Romanian;
• Strong research and analytical skills;
• Consulting, negotiating and influencing experience;
• Exposure to multi country services and contract duration management.
Responsibilities:
• Manage sourcing strategy and contract lifecycle from Presales phase to End of Term;
• Collaboratively manage and monitor supplier performance to ensure quality of service;
• Understand and analyze financial aspects at engagement level: orders, revenues, costs, gross margin, P&L handling, forecast reports, account reconciliation, accrual/deferral;
• Investigate, control and follow-up on accuracy and completeness of business required documents;
• Perform ongoing risk monitoring considering financials, business continuity plans and quality controls;
• Leverage continuous improvement initiatives to create additional value above the business requirements.
What we offer:
• Motivated salary
• Health insurance
• Meal tickets
• Other benefits such as gym & transportation discount, holiday vouchers etc.
• In-house trainings
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