Junior Linux System Administrator

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Angajator: Electronic Arts Romania
Domeniu:
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.03.2019
    Scurta descriere a companiei

    We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield and Star Wars, to name a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

    Cerinte

    The next great MCC Junior Systems Administrator
    • Has a minimum college degree in Computer Science, Engineering or related field or is very passionate about the IT and gaming industries
    • Experience in Network Operations/Engineering with key responsibilities around incident escalation, resolution tracking and resolution reporting
    • Experience with troubleshooting on different versions of Linux servers
    • Knowledge of Cloud services tools and technology, standard networking, systems and database principles
    • Knowledge of Network Operations Center best practices
    • Must possess creative problem-solving skills
    • Must demonstrate strong quantitative, analytical and conceptual thinking skills
    • Must be bright, curious and attentive to current technical trends
    • Must work well within a dynamic, time-sensitive environment
    • Must be comfortable with communicating in different forms and being able to adjust styles and content to the audience
    • Must have a sense of humor and a passion for gaming
    • Must be flexible as the position will require shift work to include weekends and holidays
    …and, in general, the potential to sweep us off our feet!

    Responsabilitati

    What a MCC Junior Systems Administrator does at EA
    • Responsible for being the first point of contact for systems related issues
    • Triages issues, provides an initial pass at a resolve and assist our internal Tier 3 engineers ensuring that our escalation process and procedures are followed
    • Responsible for creation and addition of documentation to our knowledge base and run books for all elements that are monitored by our MCC
    • Assists in tracking and providing data for internal group reports that detail the success and utilization of our Mission Control Center, disaster recovery policies and emergency/incident management drills
    • Understands the rigorous demands a 24x7 real-time online operational environment requires
    • Works with multiple "off the shelf" and custom monitoring tools to evaluate service performance
    • Understands the concept of Incident Management, prioritization and impact vs urgency
    • Follows on open issues
    • Uses both technical and hierarchical escalation methods in order to ensure the successful resolution of incidents within the agreed SLAs
    • Follows knowledge base documentation
    • Follows processes, procedures and work instructions
    • Creates tracking tickets and follows up on open/ongoing issues
    • Understands the connection between Incidents and Problem tickets and Change orders
    • Notifies MCC members and management of issues identified
    • Sends and updates critical communications
    • Generates reports related to MCC service and overall health of the service
    • Contributes to the cleanup and keeping up-to-date of the processes, procedures and work instructions