IT Systems Analyst

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-into member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the North America, South America, Europe, and Asia-Pacific. For more information, go to Dynata.com

Education and Experience:
Associates degree in computer science or related field or technical certifications.
3-5 year experience in desktop support.

Specialized Skills:
Advanced analytical skills for problem identification.
Must be able to demonstrate excellent time management, decision making, and organization skills
Must demonstrate excellent interpersonal communications skills with internal project teams and stakeholders, including the ability to work well with others as part of a team.
Must have Project Management experience.
Understanding of the Windows 7, Windows 10 and OSX operating systems.
Basic understanding of computer networking.
Proven understanding of computer operations and troubleshooting for desktop, laptop, Macintosh, and server hardware.
Experience with PC imaging software, virus protection, computer security and inventory software.
Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint.
Certifications (A+, MCP, Network+ Certification) are a plus.
Must be able to lift and move computers and monitors and equipment.
Previous exposure to call center technologies and processes.
Avaya PBX Phone systems a plus.

Provide Desktop Support to European End Users:
Evaluate, prioritize and respond to requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Resolve computer, desk phones, mobiles, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.
Log and track requests using help desk software, maintain history and related problem documentation.
Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
Install, document, take inventory, maintain, and troubleshoot all EU information technology assets.
Create and delete user accounts, enforce security and compliance rules to employees and non-employees regarding passwords and access to computer systems
Provide installation support including training and education of end user on basic tool set including telephones, laptops, GoToMeeting, video conferencing, and conference rooms/bridges etc.
Analyze and assign 1st line Help Desk tickets to the Help Desk group. Provide feedback and training as required to ensure their ability to effectively resolve the 1st line tickets and requests from the EU users.

Other job responsibilities:
Physically support the EU offices (primarily the Timisoara, Debrecen and Sofia Offices) as required by traveling to them.
Must have experience with the installation, configuration, and troubleshooting of Ivanti (Landesk) software, or similar competitive market solutions.
Strong understanding of security software such as encryption, backup, antivirus, data loss prevention, and advanced malware prevention.
The ability to sysprep, Window and Macintosh systems, and the understanding of OS previsioning.
Ability to write Batch Scrips, Visual Basic scrips and Power Shell scrips.
Advanced analytical skills for problem identification.
Handle additional responsibilities or special projects as required

We offer (bonus, benefits):
• Learning Management System available through the Intranet providing free access to nearly 500 on line training modules and personal development programs
• Medical benefits
• Travel insurance with global coverage
• Additional paid time off