Subject Matter Expert with French

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Employer: Total Global Services Bucharest
Domain:
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.04.2019
    Short company description

    Total Global Services Bucharest, the newest Shared Service Center in Bucharest delivers services for 3 main accounting processes (P2P, O2C, R2R) to Total Group affiliates across 3 business lines (Exploration and Production, Refining and Chemicals, Marketing and Services) in more than 50 countries spread over 3 continents.
    Total Group is world’s fourth-largest Oil and Gas Company, as well as a major integrated player in the Global Solar Industry. Backed by nearly a century of history we discover, produce, transform, market and distribute energy in a variety of forms, to serve the end customer.
    Energy is central to a series of future challenges. Everywhere in the world, Total's employees are helping to make energy better. Joining us means joining a human and collective endeavor in which the corporate culture and each person's experience and inventiveness come together to make our group successful and build a responsible energy future.
    At Total, your talent can, if you wish, take you further than you can imagine.

    Requirements

    • Minimum 4 years experience in BPO/SSC
    • Previous SME or Acting SME experience on multiple projects/assignments/SSCs for P2P or R2R/O2C – minim 1-2 years; Big4/Consulting – will be a plus
    • Broad subject matter knowledge, including best-in-class processes/tools
    • Great PowerPoint/Excel/Visio/SAP knowledge is a must
    • Strong communication and interpersonal skills
    • Dealing with ambiguity, “Navigating Uncharted Territory”
    • Languages – proficiency in English and French

    Responsibilities

    • Understanding the end to end process and particularities, supporting tools and technologies, requirements for team members performing this process
    • Managing the full transition process of affiliates from on-boarding to stabilization, especially the gap analysis phase that will result in the completion of Standard Operating Procedures (SOP) for the processes to be migrated
    • Ensuring that the Affiliate and SSC teams adhere to the core model as defined during the Project Phase and limit deviations
    • Preparing training material and delivering technical trainings to the Operational Teams
    • Verifying and giving the internal sign off on procedures created by team members during the knowledge transfer phase and continue owning the updating of the same
    • Acting as process expert for the SSC, controllers and anyone else in the business for any process clarifications/system issue
    • Driving process excellence and continues improvements (efficiency, consistency and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficiency
    • Defining, reporting and analyzing KPIs and SLAs, root cause analysis of issues. Monitor and implement SLA
    • Ensures all assigned transition and post-transition deliverables are completed as per plan
    • Ensures that all gaps versus the Core Model are properly identified, documented, and managed for each of the in-scope countries
    • Ensures that process documentation and training are completed prior to Knowledge Transfer