TX L2 Fault Management Engineer

Employer: Altran Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: > 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 22.04.2019
    Short company description

    Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

    Requirements

    Mission or Purpose of the L2 Fault Management Engineer

    Plans and executes technical tasks according to existing processes and instructions. Is a senior engineer responsible to perform the 2nd level of Troubleshooting, trouble ticket Update, Follow-up, Escalation and Resolution.

    Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Availability to work BH with on-call support outside BH on a ROTA system

    Desired Skills & Experience:

    • Preferred MsC diploma in technical domain
    • Transmission (Ethernet/SDH/PDH/ATM) Level 2 experience minimum 3 years
    • Incident/Change Management Experience
    • Ability to troubleshoot and manage complex issues and work with FE counterparts in solving the issues
    • Able to develop and improve existing working procedures and processes
    • Product knowledge (as a plus):
    o SDH Nokia (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
    o Ethernet Actelis
    o ATM Nokia (Alcatel)
    • Office tools (outlook, word, excel skills) , ticketing tools experience
    • Very good communication and presentation skills
    • French minimum level A2
    • English skills at upper intermediate level
    • Process oriented
    • Analytical skills
    • Communication skills
    • Teamwork attitude in global, multicultural environment

    Responsibilities

    Responsibilities:

    • Answer in time to all requests related to incidents that require expertise and support
    • Provide support to Level 1 team
    • Proactively analyses incidents and propose preventive actions and network changes
    • Knowledge transfer to Level 1 team and support of continuous improvement
    • Responsible of the Change Management process and actions
    • Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
    • Create RCA reports and documents with “lessons learned” when requested by either Nokia or the customer