TX L2 Fault Management Engineer

This job is no longer active!

View all jobs Altran Romania active


View all jobs TX L2 Fault Management Engineer active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro


Employer: Altran Romania
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 09.05.2019
    Short company description

    Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

    Requirements

    Mission or Purpose of the L2 Fault Management Engineer

    Plans and executes technical tasks according to existing processes and instructions. Is a senior engineer responsible to perform the 2nd level of Troubleshooting, trouble ticket Update, Follow-up, Escalation and Resolution.

    Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Availability to work BH with on-call support outside BH on a ROTA system

    Desired Skills & Experience:

    • Preferred MsC diploma in technical domain
    • Transmission (Ethernet/SDH/PDH/ATM) Level 2 experience minimum 3 years
    • Incident/Change Management Experience
    • Ability to troubleshoot and manage complex issues and work with FE counterparts in solving the issues
    • Able to develop and improve existing working procedures and processes
    • Product knowledge (as a plus):
    o SDH Nokia (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
    o Ethernet Actelis
    o ATM Nokia (Alcatel)
    • Office tools (outlook, word, excel skills) , ticketing tools experience
    • Very good communication and presentation skills
    • French minimum level A2
    • English skills at upper intermediate level
    • Process oriented
    • Analytical skills
    • Communication skills
    • Teamwork attitude in global, multicultural environment

    Responsibilities

    Responsibilities:

    • Answer in time to all requests related to incidents that require expertise and support
    • Provide support to Level 1 team
    • Proactively analyses incidents and propose preventive actions and network changes
    • Knowledge transfer to Level 1 team and support of continuous improvement
    • Responsible of the Change Management process and actions
    • Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
    • Create RCA reports and documents with “lessons learned” when requested by either Nokia or the customer