TX L2 Fault Management Engineer

Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

Mission or Purpose of the L2 Fault Management Engineer

Plans and executes technical tasks according to existing processes and instructions. Is a senior engineer responsible to perform the 2nd level of Troubleshooting, trouble ticket Update, Follow-up, Escalation and Resolution.

Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Availability to work BH with on-call support outside BH on a ROTA system

Desired Skills & Experience:

• Preferred MsC diploma in technical domain
• Transmission (Ethernet/SDH/PDH/ATM) Level 2 experience minimum 3 years
• Incident/Change Management Experience
• Ability to troubleshoot and manage complex issues and work with FE counterparts in solving the issues
• Able to develop and improve existing working procedures and processes
• Product knowledge (as a plus):
o SDH Nokia (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
o Ethernet Actelis
o ATM Nokia (Alcatel)
• Office tools (outlook, word, excel skills) , ticketing tools experience
• Very good communication and presentation skills
• French minimum level A2
• English skills at upper intermediate level
• Process oriented
• Analytical skills
• Communication skills
• Teamwork attitude in global, multicultural environment

Responsibilities:

• Answer in time to all requests related to incidents that require expertise and support
• Provide support to Level 1 team
• Proactively analyses incidents and propose preventive actions and network changes
• Knowledge transfer to Level 1 team and support of continuous improvement
• Responsible of the Change Management process and actions
• Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
• Create RCA reports and documents with “lessons learned” when requested by either Nokia or the customer