Team Leader Operations - Online Travel Agency

roomsXXL is a fast growing, technology driven Online Travel Agency founded and headquartered in Germany. We serve business and leisure travelers from all over the world. Our mission is to offer hotel accommodation worldwide at fair prices, true to the motto: reputable, affordable and secure.

Our success is based on our focus on technology and our continuous drive for excellence. Thanks to our innovation capabilities, we were supported by funds from the German Federal Ministry of Economics and Technology. Our customer base is loyal and grows continuously. We work in close partnership with renowned metasearch providers such a Trivago, Kayak, and TripAdvisor. Currently we are expanding globally to various markets such as USA, Singapore, and New Zealand.

We will set-up a completely new team in Romania. Join our fantastic journey!

Your profile

- Ability to lead, coach and develop effective teams
- Strong communication skills; good judgment and problem-solving skills
- Results oriented with ability to manage change while creating a positive environment
- Very good English language skills (verbal and in writing)
- Very solid computer and internet skills
- Strong ability to multitask
- Friendly and patient nature
- Motivated and enthusiastic
- College/ university degree
- Work experience (minimum 2 years)
- Willing to work in shift system and also on weekends

Your tasks

- Coaching and leading the team
- Communicating business goals, quality standards, processes and procedures
- Handling difficult customer service/ operations cases
- Supporting the team to solve customer service/ operations cases
- Managing service levels based on key performance targets
- Recruiting and training of new employees
- Managing shift plans
- Administrating motivational programs

We offer

- Being part of a fast growing company
- Start-up atmosphere
- Fast career paths
- Room for creativity and ideas
- Individual area of responsibility
- Newest IT-equipment

Additional information

- Full-time, 5 days per week
- Location: Iasi
- Motivating and competitive salary package
- Bonus payments based on individual performance