L2 Support Novice with French

Angajator: ALTEN Romania
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.02.2019
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    • Cunostinte medii in folosirea SQL, Unix, Shell scripting;
    • Limba franceza – nivel intermediar;
    • gandire tehnica analitica;
    • capacitatea de a lucra cu termene stranse si adaptarea cu usurinta la diferite sarcini/proiecte;
    • atentie concentrata si distributiva;
    • initiativa;
    • echilibru emotional;
    • rezistenta la stres;
    • usurinta, claritate si coerenta in exprimare.

    Responsabilitati

    Application maintenance and support
    • acordarea de suport tehnic si asistenta clientilor prin identificarea problemei si determinarea cauzelor;
    • diagnosticarea si prioritizarea problemelor;
    • comunicarea solutiilor catre clienti sau catre reprezentantii companiei;
    • comunicare in limba franceza, atat scris cat si vorbit;
    • recomandarea si implementarea de solutii noi in scopul imbunatatirii aplicatiilor, proceselor si procedurilor interne;
    • sustinerea unor sesiuni de training/ mentoring pentru alti colegi din echipa;
    • implicarea in realizarea obiectivelor de echipa si organizationale precum si in mentinerea unui grad ridicat de satisfactie in randul clientilor;
    • team working;
    • flexibilitate in programul de lucru, on-call;