L2 Support Novice with French

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

• Cunostinte medii in folosirea SQL, Unix, Shell scripting;
• Limba franceza – nivel intermediar;
• gandire tehnica analitica;
• capacitatea de a lucra cu termene stranse si adaptarea cu usurinta la diferite sarcini/proiecte;
• atentie concentrata si distributiva;
• initiativa;
• echilibru emotional;
• rezistenta la stres;
• usurinta, claritate si coerenta in exprimare.

Application maintenance and support
• acordarea de suport tehnic si asistenta clientilor prin identificarea problemei si determinarea cauzelor;
• diagnosticarea si prioritizarea problemelor;
• comunicarea solutiilor catre clienti sau catre reprezentantii companiei;
• comunicare in limba franceza, atat scris cat si vorbit;
• recomandarea si implementarea de solutii noi in scopul imbunatatirii aplicatiilor, proceselor si procedurilor interne;
• sustinerea unor sesiuni de training/ mentoring pentru alti colegi din echipa;
• implicarea in realizarea obiectivelor de echipa si organizationale precum si in mentinerea unui grad ridicat de satisfactie in randul clientilor;
• team working;
• flexibilitate in programul de lucru, on-call;