IT Service Manager

Why we’re different:

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.


Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

- Bachelor’s Degree;
- Minimum 3 years’ experience in service delivery management or similar positions;
- Proficient in English language;
- ITIL V.3 Foundation mandatory
- ITIL V3. Service Operations and/or MALC is a plus;
- Very good control of Microsoft Office suite;
- Technical background is a plus;
- Very good communications skills;
- Ability to work in a multicultural/virtual team;
- Very good leadership skills (management position in previous engagements is a plus);
- Problem solving.

- Responsible for making sure that business relations within the organization are managed to enable delivery of AMS services;
- Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams;
- Make sure all contractors carry out defined processes;
- Liaise with all other IT service functions to make sure that services are maintained;
- Manage the day to day delivery of the services;
- Ensure delivery of new functionalities required by the business while protecting the integrity of existing services;
- Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed.

What we offer:

- Permanent employment contract;
- Attractive benefits package: meal tickets, medical services, private pension, gym discounts;
- Challenging job in a professional and multinational environment;
- Opportunity to gain skills, knowledge and experience, together with highly marketable specialists;
- Opportunity to work with Global TOP Clients on large projects;
- Dynamic, international working environment;
- Team events (team buildings, team hangouts, Christmas party, etc.).