Credit and Collections Dispute Resolver

Employer: Micro Focus
  • IT Software
  • Job type: full-time
    Job level: > 5 years of experience
  • Updated at: 19.03.2019
    Short company description

    Micro Focus and HPE Software have joined to become one of the largest pure-play software companies in the world. Bringing together two leaders in the software industry, Micro Focus is uniquely positioned to help customers maximize existing software investments and embrace innovation in a world of Hybrid IT - from mainframe to mobile to cloud.


    Education and Experience Required:

    First level university degree with a focus in business or economics; MBA preferred.
    Typically 4-6 years of experience in credit internally or in banking; or in collection.
    Knowledge and Skills:

    Strong written and verbal communication, negotiation, and conflict resolution skills.
    Developed accounting knowledge.
    Solid problem solving skills.
    Good computer skills.
    Developed prioritization skills.
    Solid understanding of risk mitigation tools.
    Basic relationship building skills.
    Basic influence skills.
    Basic project management skills.
    Basic leadership skills.
    Advanced understanding of collection processes, financial principles and channel partners.
    Advanced understanding of the company's dispute management process.
    Strong understanding of collection processes and financial concepts.
    Strong understanding of customer's internal payment processes.
    Strong influence skills.


    At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

    Our portfolio spans the following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics

    Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer´s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.


    Uses financial statements to independently determine the financial condition of customers and decides credit limit recommendations for medium monetary value customers.
    Manages accounts of customers with medium credit limits independently.
    Resolves credit issues independently.
    Presents credit recommendations to management.
    Negotiates down payments with customers of and the company sales staff to allow customer to purchase above their credit limit.
    Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
    Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
    Recognizes trends for non- payment and resolves the issues by engaging internal partners at all levels.
    Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
    Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
    May train new team members.