Client Operations Specialist

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Angajator: G2-Travel
  • Customer support - Client service
  • Secretariat - Administrativ
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 17.04.2019

    Key Activities:

    • Respond to and follow up Client enquiries using appropriate methods ensuring all deadlines are adhered and done in a timely manner.
    • Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business, sustainable relationships and effective service.
    • Support existing customers through appropriate proposals in order to optimize business growth and customer satisfaction.
    • Manage, organize, and update relevant data using database applications.
    • Liaise closely with all internal department for smooth running of the booking process, accounts queries and other discrepancies.
    • Adhere to cancellation deadlines and daily options.
    • Request and negotiate services in accordance with the itineraries (e.g. coaches, guides, restaurants, etc.) when necessary.
    • Day to day contact with clients.
    • Maintain profit margins and update profit and loss reports.
    • Input confirmations and update relevant systems.
    • Check feasibility and accuracy of itineraries.
    • Issuing of all Tour documentation for the clients.
    • Develop good working relationships with Hotels.
    • Monitor booking situation of services and highlight to management any potential issues.
    • Keep sales staff informed on the status of any bookings that cannot be confirmed within the set deadlines.

    Knowledge, Skills & Experience

    • Negotiation skills;
    • Excellent oral and written communication skills;
    • Customer oriented approach;
    • Results focusing and proven ability to meet tight deadlines;
    • Attention to details;
    • Analytic skills;
    • Team player;
    • Fast learner and willing to professionally develop on a long term within our young and dynamic team;
    • Flexible and open to change and challenges;
    • Advanced knowledge of English is mandatory;
    • Proficient usage of Ms Office, Outlook.
    •  Training programs;
    •  International mobility;
    •  Travel opportunities;
    •  Competitive salary;
    •   Business trips;
    •   Wellness programs.