Applications Support Engineer

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Employer: Luxoft Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.02.2019
    Short company description

    Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. Luxoft is well known for its consistent high level of delivery and complex project management, its premier digital engineering talent, exceptional client focus, and agility, creativity, and remarkable problem-solving capabilities.

    Requirements

    Mandatory Skills:

    -Unix/Linux and Shell scripting 
    -TCP/IP 
    -Networking 
    -Relational Databases (SQL) 
    - Advanced level of English (spoken and written) 

    Nice to have: 

    - Telecom background 
    - Avaya products knowledge 

    Soft Skills: 

    - Flexible, positive and team oriented attitude 
    - Excellent communicator with time management and prioritization skills 


    Responsibilities

    Responsibilities:

    Major Responsibilities 
     Communicate with corporate customers in order to find solutions for technical problems. 
    - Diagnose the system malfunctions by collecting and analyzing logs and the information needed to offer a resolution. 
    - Engage other internal teams if needed to provide a resolution. 
    - Some projects may require bug fixing on exiting environments and re-deployments of the applications. 
    - Perform activities on customer environment like upgrades, applying a patch or changing configurations. 

    Other info

    Project Description:

    This project provides support services for premium telecom clients that are using customized telecom applications solutions. The telecom solutions for which support is provided include a wide range of services like: hardware install/upgrade/config/debug, applications install/upgrade/config/debug, solution integration/
     The team main goal is to process and resolve the problems that clients encounter with Avaya applications telecom solutions they use.