Store Manager Kiehl's Mega Mall

At L'Oréal, we have made cosmetics the focus of all our energy and know-how for more than a century. We are fully committed to putting all our expertise and research resources to work for the well-being of men and women, in all their diversity, around the world. At L'Oréal we empower people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oréal has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.

Responsibilities

· Ensures that all customers receive the highest level of service

· Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately

· Demonstrates a sense of urgency in completing all necessary steps of customer transactions

· Creates long-term relationships with customers and nurtures repeat business

· Makes appropriate, personalized product and sample recommendations

· Achieves or exceeds Store Sales Plan

· Utilizes all available reports to manage the business

· Seeks out business opportunities within the community and communicates relevant information to Corporate Sales/Marketing/PR

· Responsible for conducting physical inventory counts as necessary

· Responsible for accuracy of all orders placed and received

· Maintains a regular employee schedule, designed to meet the needs of the business throughout the year

· Ensures proper cleanliness and hygiene of all work areas at all times

· Coaches employees to achieve their optimum professional development

· Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc.

· Monitor and achieve together with the team the KPIs: conversion rate, number of transactions a day, number of items per transaction, value of transactions

· Oversees maintenance of all equipment (registers, security system, computers, printers, phones, television/VCR, stereo) and facilities (lights, air conditioning, heat, plumbing, etc)

· Maintains adequate stock mix and ideal flow (including collateral, samples and new products)