Entry-Level Backoffice Specialist - English and a Second European Language (Contractor)
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With more than 420,000 customers - including 100 of the Fortune 100 - and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.
Currently counting over 4100 employees in the Bucharest and Iasi offices, Oracle Romania has been prominently listed as one of the „Most Desired Employers” in the local market over the last 6 years, including the top rank for the past 3 years.
Oracle is a key contributor globally to IT education through its Oracle Academy Program. Oracle Academy currently supports 664 institutions and over 52,000 students in Romania. In 2016 we are training 200 teachers in Java Fundamentals and Java Programming.
Beside key administrative functions for customers, partners and Oracle organizations, Romania is also home for core development centers and teams helping customers to realize successful IT projects. To name a few:
Oracle Product Development
Oracle Advanced Customer Support
Oracle Software Support Services
Oracle Sales Consulting Center
Oracle is constantly recruiting for a variety of departments, looking for talented candidates with both technical and non-technical background. The ideal candidate would be the one with high potential and ability to learn and adapt quickly to a fast changing, innovative and demanding environment. If you’re looking for insight into life at Oracle, explore our culture, or want to join the social conversation, check out our Oracle Facebook Community.
Fluency in English and a second European language is a must.
Bachelor degree or currently in college.
Good written and verbal communication skills.
Organized and very detail oriented.
Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint and Oracle Applications).
Flexibility in work schedule, including availability during evenings, weekends and major holidays.
Ability to prioritize a busy workload.
Deliver results oriented.
(a) Responsible with printing&distribution of invoices via post/e-mail.
(b) Handles collections campaigns to customers via post/e-mail.Process all requests received from Collections, Credit and Unapplied Cash departments in area of responsibility in an accurate and timely manner and according to Oracle policies and processes.
(c) Use all appropriate communication channels to communicate with internal customers including Sales, Collections and other departments in order to solve all received requests.
(d) Is responsible for data accuracy in customers accounts by updating customer data information.
(e) Escalates timely all problems that may impact department objectives to team supervisor.
(f) Is aware, understands and applies department policies, procedures and processes and proposes improvements that will increase department results and efficiency.
(g) Is responsible for providing accurate and timely information regarding the activities in area of responsibility.
(h) Ensures adherence to Sarbannes-Oxley & other guidelines, and supports internal and external audits.
*the role offers a 6-month contract with view to extension