IT Helpdesk Specialist

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Angajator: Mainfreight SRL
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Cluj Napoca
  • Actualizat la: 26.12.2018
    Scurta descriere a companiei

    We provide Global Supply Chain Solutions

    Mainfreight is in the business of global supply chain logistics. Put simply, we partner with our customers to provide the full spectrum of warehousing, domestic transport and international air and ocean freight operations.

    Whether you are sending one pallet down the road, a full truck load to the other side of the country or a full container across the globe; our operations are powered by a global team of passionate people operating in over 239 branches worldwide.

    As a team we are focused on setting the bar high with new service initiatives, new branches worldwide and continuous improvement in every area of our supply chain capabilities.

    Backed by world class technologies, our global business is built on two unshakable beliefs that we live by on any given day:
    -The only way to keep ahead of our competitors is by the superior performance of our people
    -The only measure of superior performance is how the customer perceives it
    The Mainfreight difference is in our people, our culture and you can measure the difference in our performance and in your results.


    Skills and Abilites of our future team member:​

    Strong problem solving and English communication skills - oral, written, high customer engagement
    0-3 years of Customer Service experience and good knowledge of the Microsoft platform
    Ability to listen and identify IT related issues, articulate technical instructions to support our clients over the phone
    Ability to collect, examine and analyze data from a variety of sources and offer solutions
    IT and ITIL related certification is considered an asset
    Flexible, adaptive, puctuality, willing to learn, team player are key aspects for this position
    Ability to work under pressure and recognize the importance of teamwork in the support environment
    Passionate about technology


    Main responsibilities of the job:

    Answers user calls and responds to customer incidents and problems
    Creates and resolves trouble tickets according to service level agreements
    Transfer tickets to other teams as required for resolution or escalates to supervisor
    Follow up with customers to validate that the issue has been resolved
    Works with abroad support team(s) to resolve tickets as required
    Monitor company infrastructure alerts using specific tools
    Identifies areas for CSI

    Alte informatii

    What we offer:
    Opportunity to work and create a career in a challenging multinational environment
    Personal and professional development through variety of training programs
    Bonuses based on performance
    Private medical insurance
    Meal tickets