Business Development Representative - Spanish

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Job reference:
Looking for an Oracle University Global Business Development Representative responsible for the inbound sales, through incoming interactions (calls, e-mails, chats, inbound form) for Oracle University customers worldwide, while assuring a high level of satisfaction and targets achievement.
The Business Development Representative will be a trusted training advisor for the Oracle University customers contacting us through the inbound channels and a key contributor in growing Oracle revenue worldwide.
Responsibilities:
• Responsible for identifying all customer interactions up sell opportunities, providing the best solutions to fit the customers’ needs and performing all the necessary follow-up actions to transform the opportunities into revenue;
• Responsible for identifying and transferring complex customer enquiries to designated departments for further investigation according to the procedure in place, but still having ownership over the enquiry and making sure a resolution is in place in due time;
• Providing customers with accurate and consistent information on OU education offerings, the availability of products, information related to the end to end process
• Managing all customer courses demand by contacting the customers in maximum 24-48 hours, providing the best solution fitting their needs and convincing them to acquire the OU course/product by making a firm booking;
• Basic understanding and continuous study of the Oracle Technology and Oracle University trainings and tools;
• Developing, extending and maintaining relationships with the appropriate departments within Oracle;
• Demonstrating a positive attitude, professionalism, initiative and flexibility in performing daily job functions and always portraying a professional and positive image to the customer;
• Flexibility for working in shifts and adapting to the country/ region’s working hour interval if required in order to provide customer support and contribute to the achievement of the business revenue recognition KPIs around quarter and year end;

Education & Experience requirements
• University degree
• Foreign Languages – Excellent oral and written English and Spanish skills
• Proficient in using Windows, MS Office, e-mail and Internet
• Experience in using Oracle applications – preferred
• Previous Sales experience or sales related – customer frontline – at least 1-2 years preferred
• Previous experience preferably in an IT or Education environment

• Experience in using online applications for administrative/ operational processes (previous usage of Oracle tools preferred)
• Knowledge of IT education market is advantageous


Key competencies
• Excellent verbal and written communication and negotiation skills
• Strong sales and marketing skills: needs analysis, positioning, and business justification and closing
• Strong active listening towards fast and accurate customer needs identification
• Ability to multi-task, prioritize and manage time effectively
• Team player with strong interpersonal skills, competitive driven to achieve the individual and the team’s objectives and targets
• High level of energy, drive, enthusiasm, initiative, commitment.
• Self-motivated to continuously expand personal professional knowledge.
• Ability to work in a global team environment

WHAT WE OFFER:

• The opportunity of working in a dynamic multicultural and multilingual business environment characterized by high customer focus, speed, change, and constant evolution.
• Multiple training opportunities and personal development in an international working environment.
• Competitive salary, benefits, including incentives based on selling performance.