Level 2 IT Technical Support

Employer: HR Select
Domain:
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.12.2018
    Short company description

    HR Select – Agentie Recrutare si Executive Search

    Requirements

    Requirements:

    1 year of IT support experience;
    Basic knowledge of networking (TCP/IP, etc.) and Linux;
    Basic understanding of following concepts: database, application server, programming language;
    Basic ITIL knowledge : Incident, Problem, Change management;
    Excellent written and verbal communication skills;
    Very good level of English language (B2 minimum);
    Available to work in a 24/7 schedule;
    Outstanding analytical abilities, multitasking and result oriented.

    Responsibilities

    The mission is to ensure that the services provided to their customers are available and performing up to Service Level Agreement (SLA), through continuous monitoring and troubleshooting of the issues of all IT resources and recurring operations

    Scope:

    Analyze and diagnose the events detected on the network, servers or flows between different applications;
    Handle incidents and solve them or escalate according to the existing procedures using ticketing systems;
    Responsible with starting, stopping and constantly monitoring the IT resources respecting the daily schedule;
    Launch recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations);
    Ensure the availability of physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space);
    Optimize system or component performance;
    Record the problems encountered and techniques used to solve it for future reference;

    Other info

    The offices are located close to Metro Titan, district 3, Bucharest - for the day shift.
    The night & the week-end shifts are performed remotely, from home.