Service Desk L1 with German
VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.Cerinte
- Speaks German at an advanced level ( C1) and English at medium level( minimum B2);
- Has team working skills and is socially skilled;
- Is ready to listen and understand the internal client’s issues;
- Is flexible and capable of properly analyzing the problems they encounter;
- Has the capacity to take care of the technical documentation;
- Is willing to develop a career in IT.
- Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
- Collect data for internal reporting;
- Ensure service level agreements are fulfilled;
- Resolve incidents, service request and queries;
- Update information in the relevant systems;
- Document new known errors.