Service Desk L1 with German

Angajator: VON Consulting SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 13.12.2018
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Cerinte

    - Speaks German at an advanced level ( C1) and English at medium level( minimum B2);
    - Has team working skills and is socially skilled;
    - Is ready to listen and understand the internal client’s issues;
    - Is flexible and capable of properly analyzing the problems they encounter;
    - Has the capacity to take care of the technical documentation;
    - Is willing to develop a career in IT.

    Responsabilitati

    - Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
    - Collect data for internal reporting;
    - Ensure service level agreements are fulfilled;
    - Resolve incidents, service request and queries;
    - Update information in the relevant systems;
    - Document new known errors.