Travel Advisor with German

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Ideal Candidate for the Travel Advisor
• Customer oriented
• Good level of English and German language
• Adaptable and flexible type of person
• Excellent problem solving skills with attention to details
• Excellent written and verbal communication skills
• High school degree and/or college degree
• Nice to have prior Contact Center/ travel industry / Customer care experience;

Key Accountabilities:

PRIMARY OBJECTIVE: To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.

• To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
• To provide Customer Support of Bookings / Servicing of Bookings through all three channels – chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints
• To meet and exceed KPIs (AHT, quality, CSAT)
• To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.
• To follow processes and policies
• To follow documentation standards
• Ability to work rotating shifts to cover the Departments operating hours

You will enjoy:
• A great office, a friendly atmosphere and a multinational environment. Teambuilding and Christmas party.
• Bonuses for your results
• Wide range of development and training options (including soft skills and language courses)
• Free coffee and fruits to keep you energized but also medical coverage
• Bookster and Benefits Online for you to enjoy your hobbies.