Service Manager

Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
Join our team of IT professionals by applying to the position that we have open.
You can also apply by sending your resume to the following email address: office@yoursoftalternative.com

• Fluency in English required
• Relevant tertiary qualification preferred ( eg. ITIL )
• Proven Service Management or Coordinator experience and knowledge of project management
• Understanding of the principles and frameworks of successful project management from a support perspective
• Proven experience in providing service to internal stakeholders to achieve successful project outcomes
• Understanding of project delivery and acceptance processes within a fast-paced business environment
• Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
• Excellent oral and written communication skills as well as excellent presentation skills with ability to conduct presentations comfortably to large groups
• Strong relationship building and interpersonal skills
• Experienced user of MS Project and MS Office toolset (Word, Excel, Powerpoint, Vision, Project)

• Professional and positive approach
• Diligent with attention to detail
• Ability to cope under pressure
• Collaborates well
• Dynamic and vigorous
• Self-motivated & self-sufficient
• Effective communicator at all levels
• Team player, and able to work on own initiative
• Assertive, adaptable, and creative
• Analytic ability
• A can do attitude and willingness to go the extra mile when required