Junior IT Support

Employer: confidential
Domain:
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.11.2018
    Requirements

    • Advanced verbal & written English skills;
    • At least 6 months experience in IT Support;
    • Good Windows 7 and Windows 10 OS and MS Office knowledge;
    • Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation);
    • Good Windows architecture knowledge (Including Basic User & Security Group Active Directory administration);
    • Good Knowledge of Dell and HP Desktop hardware;
    • Good Knowledge of Mobile Communications;
    • Good Antivirus usage and malware removal knowledge;
    • Basic Windows OS Server knowledge;
    • Understanding of Video Conferencing;
    • Understanding of VoIP setup and infrastructure;
    • Understanding of VPN technology (PPT, MS DUN, Cisco VPN, Juniper, etc);
    • Understanding of Routing, Switching technology and topology;
    • Understanding of a ticketing system (IT support management system);
    • Nice to have knowledge of: MS Exchange, Citrix, MS IIS, ITIL V2/3 Foundation, CCNA;
    • Communication skills: Be able to periodically and proficiently communicate using all type of technical communication tools available (phones, emails, messaging, etc) with all type of users and colleagues in the organization

    Responsibilities

    • Use, maintain and own all aspects surrounding incident management, change management or problem management throughout using the Service Desk tool adopted in the organization;
    • Work closely with all backend team support teams in order to improve their investigation and resolve user’s issues;
    • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
    • Install and configure operating system software, third-party system tools, database systems, applications and other software products supported by the IT Desktop team;
    • Perform software upgrades and new software installation both pro-actively and in response to requests from users of systems;
    • Assist other IT functional teams, helping them understand the local site infrastructure and user requirements;
    • Help implement appropriate data access and security measures as agreed and approved within IT, including access control, audit, backup/restore and system rebuild & recovery processes, in order to safeguard data integrity and maximize availability of the local site;
    • Enforce incident, change management and other compliance processes;
    • Maintain appropriate documentation and inventory for IT environments, including an Asset Register and IT operating procedures;
    • Perform any general IT support role as directed by Regional Support manager or other IT line management;
    • To arrange for external technical support where problems cannot be resolved in house;

    Other info

    You will enjoy:

    • A great office, a friendly atmosphere and a multinational environment. Teambuilding and Christmas party.
    • Bonuses for your results
    • Wide range of development and training options (including soft skills and language courses)
    • Free coffee and fruits to keep you energized but also medical coverage
    • Bookster and Benefits Online for you to enjoy your hobbies