SSI is the premier global provider of sampling, data collection and data analytic solutions for consumer and business-to-business survey research, reaching respondents in 86 countries via Internet, telephone, mobile/wireless and mixed-access offerings. SSI staff operates from 25 offices in 18 countries, offering CATI, questionnaire design consultation, programming and hosting, online custom reporting and data processing. SSI’s 3,300 employees serve more than 3,000 clients worldwide. Visit SSI at www.surveysampling.com.Requirements
Our ideal candidate should have the following skills:
Bachelors’ degree with 2-3 years of equivalent work experience.
Excellent knowledge of English (as a company language)
Demonstrates highest level of ability in all aspects of communications.
Excellent problem solving ability.
Expert proficiency in Microsoft Office, Word, Excel and Powerpoint.
Must be a team player with excellent communication skills and the ability to work as part of a multi-functional / international team and to work with all levels of personnel within the organization.
Must be able to work alone, yet able to proactively collaborate with team members.
Demonstrate the ability to work in a dynamic atmosphere with rapidly shifting projects and priorities.
Responsibilities and tasks:
Manage full service, sample only, ad hoc, tracking, national and international projects.
Set up and implement new and on-going projects. Set client expectations and project delivery timelines.
Ensure clear communication and outline of project requirements and timelines with other teams that are required to complete and successfully deliver the project.
Project coordination with other client service groups.
Project coordination with external partners including translation agencies and network partners.
Ensure timely delivery by all groups involved in all project phases.
Provide timely status reports, project analysis and recommendations.
Proactively identify project risks and develop risk mitigation plans.
Ensure that projects are delivered on time, on budget and meet the client’s requirements.
Perform customer relationship management. Develop and maintain strong relationships with assigned account teams. Understand key client issues and objectives.
Work with Direct Client Services Satisfaction survey
Potential to ensure regional team reports are submitted in a timely fashion.
You will get firsthand experience meeting clients and get to know how we never fail to provide the first-class service that SSI is known for in the market. This is a job for a team-player with ambitions that is not afraid of taking decisions and accepting new challenges! You will receive extensive training in client management, coordination of internal teams and how to effectively manage multiple projects simultaneously.