HR Support with German

Angajator: HR 4 ALL
Domeniu:
  • Customer support - Client service
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 18.11.2018
    Scurta descriere a companiei

    Suntem o agentie de recrutare, oferind servicii atât angajatorilor cât și persoanelor aflate în căutarea unui loc de muncă.

    Cerinte

    • Language skills: German fluent in speaking and writing, English is a plus
    • Minimum a bachelor’s degree or student. Preferably with HR related background.
    • Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-Office)
    • Customer service focus and strong interpersonal skills required
    • Experience with customer contact (by phone, written or personal)
    • Ability to consistently deliver high quality customer service in a professional manner
    • Team player, proactive and willing to learn
    • High customer focus and service orientation
    • Strong communication and listening skills
    • Ability to consistently deliver high quality customer service in a professional manner.
    • Demonstrate concern and empathy in all customer interactions.

    Responsabilitati

    • Provides support for client in relevant HR topics and processes.
    • Process HR tickets by using our workflow management tool (AMS), following German law and labor agreements of client Group. Document results in our ticketing system.
    • Contact customers by e-mail or phone to answer their individual questions.
    • Support Product Management to improve our HR products and to create an excellent customer experience!
    • Report IT incidents and foster best possible solutions.
    • Practice close cooperation with other departments
    • Maintain process documentation and special procedures in our knowledge management system.
    • Process critical issues and complaints to meet our customers’ needs. Use escalation procedures if necessary.
    • Work as a team member focusing on customer service
    • Develop ideas to update, simplify and enhance our processes, procedures and documents.
    • Supports in the development of frequently asked questions based on customer feedback or new requirements

    Alte informatii

    • Motivational financial package
    • Meal tickets
    • Medical insurance
    • Opportunities to grow and develop in a start-up environment
    • Dynamic and multicultural working environment
    • Great training opportunities
    • Transportation