Delivery Director, Bucharest

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Employer: SalesConsulting
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 18.04.2019
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - 10+ years’ experience managing teams in an outsourced/operations environment with multilingual teams;

    - Great IT Business Knowledge;

    - Ability to manage large teams (~ 200 people);

    - Proven ability to meet SLA’s / metrics;

    - Revenue/financial management;

    - Strong organizational, multi-tasking, and time-management skills;

    - Strong Communication skills;

    - Excellent business English;

    - Excellent negotiation, influence, mediation and conflict management skills;

    - Creativity – focused on cost reduction/service improvement opportunities;

    - Ability to work in a process-driven high demand environment;

    - Ability to be flexible and work analytically in a problem-solving environment;

    - Excellent communication (written and oral) and interpersonal skills;

    - Strong supervisory, coaching and project management skills;

    - Ability to manage multiple simultaneous activities across different business activities;

    - Delivery focus;

    - Proven focus on Continuous improvement and adding value to clients;

    - Exposure to meeting sales targets or Maintains service quality and SLA attainment is a plus;

    - Work with Accounts Managers to determine essential strategic approaches for pre-sales and sales could be an advantage.

    Responsibilities

    - Great delivery of our services;

    - Maintain and develop key client relationships;

    - Own your accounts/projects and client metrics;

    - Successfully implement processes and workflows into the team;

    - Accountable for project delivery escalations and roll-offs;

    - Drive continuous improvement for your own business unit;

    - Assess and implementing change, strategic directions;

    - Coach, develop and manage your direct reports (Delivery Managers);

    - Allocate resources and responsibilities across the team to deliver results and develop team members.