Product Delivery Manager - Customer Success

Angajator: Hunt Recruitment
  • IT Hardware
  • IT Software
  • Management - Consultanta
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Job la nivel national
    Actualizat la: 19.11.2018
    Scurta descriere a companiei


    1. Mandatory:
    - Fluent written and spoken English
    - Agile (scrum, Kanban) adopter
    - Leadership qualities
    - PMO
    - Experience in software

    2. Nice to have:
    - Strong interpersonal skills
    - Agile coach
    - Atlassian knowledge (JIRA, Confluence)
    - Strong negotiation skills
    - Experience in Finance


    1. Product Lifecycle Management
    - Manage the product from Conception to Obsolescence (Business Viability, Planning, -Development, Support) through close collaboration, communication and facilitation with the Product Manager and the Development, Business Analysts, QA, regional teams.
    - Product Lifecycle Management (PLM) – Gates G1, G2, G3 (GA Release), G4
    - Scope, Costs/Resources, Dates, Quality Plan, Tooling
    - PDM follow-up meeting for product to manage the delivery and deployment phases
    - Progress, Issues, Risks
    - Specifications, Developments of Requirements, Technical issues, QA, Resources, Change, Validations
    - Chair change control process (scope, ease decisions…)
    - Chair fortnightly Steering Committees
    - Manage client Beta/Early Access programs
    Note: The Software Delivery process now (2018) applies to Core Product, Components and Solutions.

    2. GoToMarket
    - Facilitate the Implementation and Upgrade projects in the Region
    - Point of contact for Regional Teams
    - Owner of the GoToMarket deployment checklist, in contact with Professional Services, Customer Support, Marketing, Pricing & Sales, Documentation teams.

    3. Manage Care & Maintenance and customers projects
    - Chair Bug Review Meetings with L3 Manager to organize the Customer Inflow triage, capture, and dispatch in teams.
    - Client meetings (exceptional)
    - Handle escalations
    - Review issues for resolution
    - Prioritize and plan (scope, resources, dates, quality) for all Patches and Service - Packs through close collaboration with Dev, BA, CS, PS and QA including exception management (regressions, re-opens, multiple pushes, validation progress, packaging
    - Communicate contents, milestones, progress, accomplishments
    - Chair weekly meetings with R&D and regional teams to have regular updates on customers situation (lives and projects).

    4. Project Management Office –Point of Contact
    - Monthly program report
    - Process and Tools
    - Ensure homogeneity between all Scrum Teams practices, providing standard metrics and tools.
    - Exec presentations: Escalations, RLF AtRisk, etc.
    - Escalations and AtRisk follow up. Gather information from several sources, mainly CS, PS and Sales to have a clear view of the customers situation and define with them needed actions and exit criteria.
    - Prepare the formal monthly meeting with Product Manager

    Alte informatii

    The company unlocks the potential of people and businesses in finance, creating a platform for open innovation.