Level 2 Microsoft Application Support

Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
Join our team of IT professionals by applying to the position that we have open.
You can also apply by sending your resume to the following email address: office@yoursoftalternative.com

Interpersonal Skills
• Effective working relationships with all functional units of the organization,
• Working ability to effectively recognize and manage interpersonal communication needs,
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary,
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
• Able to work independently or as part of a team.
Communication Skills
• Effective communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization.
Time & Deadlines
• Works under pressure and is able to manage competing priorities, and
• Meets or exceeds expectations on process turnaround for assigned tasks and follow ups, and issue resolution to closure.
Accountability
• Research, recommend, configure, and administer software configuration changes,
• Research, recommend, code, and administer software development changes,
• Perform routine operations tasks (i.e. produce reports, stat files, etc),
• Work with the various business departments to understand their needs for the software and any issues they are experiencing,
• Work with software vendor to have application issues fixed, both short term and long term (root cause),
• Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods, • Act as a technical resource during other projects as required, and
• Responsible for the creation of software operations and support related documentation.
• Testing of new or modified functions
• Creation report for the Service Management
• Doing resource planning for standard availability during service time and additional event support

This role is responsible for the maintenance, support, and operations of the IFES software applications. This includes ensuring functionality and usability of the software applications are aligned with the organization’s priorities and enabling Company employees to do their work effectively. The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements. He or she will also be accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications. Some programming and debugging duties will be required to develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.
Job Knowledge
• Ability to work with cross-functional teams
• Excellent written and verbal communication to clients
• Attention to detail
• Knowledge in handling service request-, incident-, problem-, …. tickets
• Knowledge in writing SQL queries and analyzing data, C#
• Software development and debug/troubleshooting skills,
• Ability to research, analyze and recommend improvements
• Skill in creating and maintaining technical documentation,
• Knowledge of scripting, coding and application software
• Willing to work on weekends and/or after hours
• Experience in customer service