Senior Business Systems Analyst
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PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.Requirements
Applied knowledge of CRM systems, preferably Salesforce, with a basic understanding of the various types of system users and how they use the system to perform their jobs to meet high-level business needsUnderstanding and experience with end to end system integrations and overall business system landscapesAbility to interpret documented business processes into application workflows and featuresHighly skilled communicator within a worldwide team of engineers, developers and managersUnderstanding of Agile methodologies and toolsResponsibilities
As part of the Field Business team, you will engage with business partners across all aspects of customer success, from closing a deal through adoption, renewal and expansion. Members of our team obtain valuable experience and insights about the entire customer success business model by partnering with key stakeholders in our Field Business organization to understand strategic initiatives and business needs. Your challenge will be to convert that understanding into an action plan and user stories, and be part of the team that designs, develops, tests, and deploys solutions that support those initiatives. PTC is a place where innovative thinking is encouraged, and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk.Other info
Candidate Data Privacy: In sending us your Resume or CV, you are allowing us to store it with your contact details in our job applicant database. We will only share your personal details with the PTC HR team members, talent acquisition, third-party facilitators and consultants engaged to support the recruitment process, and PTC Interview Panel Members for positions that you have applied for or that may be of interest to you for a profile like yours. We may need to share your personal data with external third parties such as to local labor authorities, courts and tribunals, regulatory bodies and/or law enforcement agencies for complying with applicable laws and regulations, or in response to legal process. We will not keep your personal information in our candidate database for more than 6 months after the end of your hiring process (that is to say after the last call, interview, meeting or email that we have had / exchanged with you during the interview process), unless either we are required to keep such information longer by law or we have written agreement via email from you. We might ask final candidates for a reference checks (we will always ask you first before contacting anyone for personal references) and for certain positions where we feel a background check is required, we might share your personal details (Email ID) with a service third party provider who will support this.