IT Specialist L1.5 with English

Employer: confidential
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 21.10.2018
    Requirements

    Required:
    - good English language skills;
    - good communication skills;
    - ability to work under pressure;
    - ability to multitask;
    - ability to work in a team environment;
    - proactive and intuitive;
    - available to work in a 24x7 shared model;
    - general IT knowledge: Must have: Windows OS, Android OS, MS Office
    Nice to have:
    - Networking
    - Active Directory
    - IEM
    - Database
    - SQL
    - ServiceNow
    - Maximo
    - understanding of financial concepts is a plus

    Responsibilities

    Responsabilities:
    - Providing initial technical software support to clients;
    - Interacting with client and company functions consistently until problem solution;
    - Analyzing problems/situations, understanding problem impact on client business;
    - Applying problem solving techniques;
    - Responding to client queries, providing timely resolutions to client issues;
    - Maintaining highest client satisfaction;
    - Maintaining positive client relationships even in severe and high pressure situations;
    - Logging all related activities using the appropriate tool for each customer query and handling client data securely;
    - Employing client‘s standard support delivery methodologies and tools;
    - Performing in international software support delivery processes and environments.