IT Specialist L1.5 with English

Required:
- good English language skills;
- good communication skills;
- ability to work under pressure;
- ability to multitask;
- ability to work in a team environment;
- proactive and intuitive;
- available to work in a 24x7 shared model;
- general IT knowledge: Must have: Windows OS, Android OS, MS Office
Nice to have:
- Networking
- Active Directory
- IEM
- Database
- SQL
- ServiceNow
- Maximo
- understanding of financial concepts is a plus

Responsabilities:
- Providing initial technical software support to clients;
- Interacting with client and company functions consistently until problem solution;
- Analyzing problems/situations, understanding problem impact on client business;
- Applying problem solving techniques;
- Responding to client queries, providing timely resolutions to client issues;
- Maintaining highest client satisfaction;
- Maintaining positive client relationships even in severe and high pressure situations;
- Logging all related activities using the appropriate tool for each customer query and handling client data securely;
- Employing client‘s standard support delivery methodologies and tools;
- Performing in international software support delivery processes and environments.