Cloud Operations Specialist

At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

-Independent and organized thinker and influencer
-Customer focused problem solving and solutioning
- Ability to adapt and collaborate across internal and external stakeholders in a dynamic environment
-Proven ability to prioritize and execute assigned tasks
-Proficient user of salesforce.com, excel and powerpoint
-Strong communication skills (oral and written)
-Bachelors degree required
-Experience in Technology or Service Provider industry a plus

- Address overdue account reporting through escalation and follow up
- Engagement with Aggregator and Service Provider partners to drive increased compliance across the cloud program, setting expectations and measuring and impacting their progress
- Perform detailed compliance reviews on Service Providers
- Provide operational and transactional support for Service Provider and Aggregators using the cloud program platform.
- Responsible for tracking and ensuring timely issue resolution around a variety of tasks related to the cloud business from opportunity management, non-standard terms reviews, licensing, monthly consumption reporting, order processing, and compensation
- Cross functional collaboration with various internal stakeholder groups to quickly and efficiently resolve issues by identifying and achieving the best for Veeam outcome. - Develop and maintain operational and compliance metrics and KPIs
- Support the roll out cloud program policy refinements, capabilities and enhancements, including education, training and enablement of internal and external stakeholders to drive adoption
- Perform other duties as assigned