Team Leader Systems

Employer: VIG Management Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: > 5 years of experience
  • Updated at: 24.02.2019
    Short company description

    As a pioneer in the insurance business in Central and Eastern Europe (CEE), the Vienna Insurance Group has blazed a new trail and has thus successfully positioned itself in 25 countries.


    Ideal candidate
    We are looking for a dynamic, professional and motivated colleague to lead our sysops team. If you are looking for technical challenges and would like to work in a dynamic but safe and stable shared services provider where your proactive and customer-driven attitude is appreciated, then you’re a match.

    In technical terms we’re looking for a person which has strong enteprise-grade IT infrastructure hands-on experience and is willing to work within a small team of engineers in maintaining and extending our IT infrastructure: Virtualization, Blades, Active Directory, Exchange, Avamar, SANs and several Security, Management and Monitoring tools are just a few toys we have in production. You must be thorough and careful, it’s not always the network.



    Provides highly skilled and experienced IT infrastructure systems expertise and leads the Level 2 Systems Team. Carries responsibility for the performance of the datacenter systems infrastructure based on good understanding of the technical and functional requirements.


    Coordinates and monitors the activity of the Systems team (Level 2) and ensures swift resolution of reported incidents;
    Acts and oversees defects rectification procedures and manages complex problems;
    Acts as the first point of contact for escalating network-related incidents and problems unsolved by Level 1; provides technical support during resolution of complex problems and incidents;
    Acts and oversees Virtualization, Servers, Storage, Backup operations and projects;
    Designs and deploys infrastructure systems-related changes;
    Acts as a communication point between other teams and the networking team
    Coordinates projects and monitors their execution;
    Ensures IT infrastructure operation within SLA requirements, monitors alerts, performance and availability and documents performance and capacity baselines;
    Monitors and implements IT security policies and documents changes according to the internal processes and policies;
    Develops and updates technical documentation and internal process documentation;
    Directs and checks work performed by any suppliers in the systems field;
    Assists the team in developing and implementing IT policies and procedures;
    Proactive in the development of his/her professional skills.

    Other info

    The salary will be negotiated during the interview!