Agent Call Center

Employer: JW Marriott Grand Hotel
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.10.2018
    Short company description

    Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

    Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers: www.marriott.com/careers.

    To learn more about Marriott careers and submit your application, please go to www.marriott.com/careers.

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    So, we ask, where will your journey take you?

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requirements

    - Very good English skills;
    - Very good technical knowledge on FO systems;
    - Good interpersonal skills, able to connect both with guests and associates;
    - High customer focus and detail oriented;
    - Ability to work in shifts.

    Responsibilities

    - To serve as main point of contact for all guest requests and needs;
    - Responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution;
    - When is in communication with the guest, the agent must be proactive in every area including offering additional services;
    - The agent must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result;

    Other info

    Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
    Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers, visit our website.

    Chat, engage and follow us on social media.
    Facebook
    Twitter
    LinkedIn
    Instagram
    lifeatmarriott on Snapchat

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.