Customer Service Representative with Italian

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Vezi toate job-urile Customer Service Representative with Italian active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Timisoara
  • Actualizat la: 17.09.2018
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    German and English language proficiency
     Excellent problem solving and communication skills
     Courteous with strong customer service orientation
     Passion for technology, strong computer navigation skills and PC Knowledge
     Ability to work as a team member, as well as independently
     Enthusiasm for continuous learning

    Responsabilitati


     Responsible for providing basic support of technical issues such as resolving username and password problems, installing/uninstalling or upgrading basic software applications
     Verification of proper hardware and software setup
     Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
     Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
     Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
     Offer additional products and/or services
     Track, document and retrieve information in call tracking database
     Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff