Customer Service Representative with Italian
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Vezi toate job-urile Customer Service Representative with Italian active pe Hipo.ro
Vezi toate job-urile in Customer support - Client service active pe Hipo.ro
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
German and English language proficiency
Excellent problem solving and communication skills
Courteous with strong customer service orientation
Passion for technology, strong computer navigation skills and PC Knowledge
Ability to work as a team member, as well as independently
Enthusiasm for continuous learning
Responsible for providing basic support of technical issues such as resolving username and password problems, installing/uninstalling or upgrading basic software applications
Verification of proper hardware and software setup
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff