Team Lead with German (HR Project)
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Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.
Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.
Ideal candidate profile:
At least 2 years work experience with previous managerial experience;
Fluency in English and German
Previous experience in Human Resources area is mandatory
Strong customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong time management skills
Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.
Ability to adapt to changing environment and support of multiple clients
Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager
Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
Manage resources to achieve these assignments
Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetings
Maintain the team’s portion of the work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status, etc.)
Approve team member time sheets, identify the source of any variances, and drive plans to correct variances
Process Capability Development
Serve as process expert/coach for the team’s deliverables
Drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Team’s/Service Delivery Team’s process and/or project requirements and deliverables
Monitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements
Identfy and implement productivity improvements ensuring adherence to appropriate project gating and business case approval requirements.
fy areas for performance improvements, and coordinate implementation
Manage team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime, etc., and escalate issues when required according to established practices
Manage staffing assignments and role changes
Support recruiting and interviewing potential new team members
Balance workloads and skill sets across clients to support one-to-many delivery
Competency and Skill Management
Manage and develop team competency coverage through cross-training, leadership development and succession planning
Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies
People Development and Management
Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)
Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources
What will you get:
The chance to work in a dynamic, multicultural environment with focus on development;
Competitive salary and performance bonuses;
Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym;
Trainings delivered in classrooms or virtually and access to a mountain of knowledge;
Chance to become a subject matter expert for complex processes;
Possibility to practise your language skills with native speakers;
Opportunity to work with top client on large projects.