Team Leader

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

Certifications

•ACCA certification - advantage

Skills and Qualifications

•Proven Experience in Contract Management administration process (minimum 2 years)
•Fluency in English
•Team-player with high ethical standards
•People management skills - prior experience of leading a team
•Prior experience in a complex multi-national and multi-cultural environment
•Experience working with Microsoft Office
•Good communication and presentation skills
•Analytic skills
•Bachelor degree in Economics or Law
 

Responsibilities and Accountabilities

•Ensure all customer contract management activities are performed accurately, efficiently and according with Temenos policies and procedures;
•Act as a Subject Matter Expert for Contract Management process – approving all new contracts and addendums set up in the systems, as well as reviewing the accuracy of the billing process;
•First point of contact for technical queries coming from the team;
•Leading or participating to different projects, as defined by the management, resulting in process improvements and/or improved efficiency;
•Ensure KPI results reach the expected/targeted levels;
•Identify and implement best practices and process improvements;
•Ensure effective implementations of controls as per Internal Control Systems requirements;
•Internal customers management: provide efficient and customer centric resolutions for issues & escalations;
•Coaching and supporting team members, developing internal talent;
•Plan recurring team meetings to ensure effective monitoring of operational tasks/deliverables, priorities and projects;
•Plan individual meetings with team members to ensure individual performance monitoring;
•Perform other tasks related with SSC deliverables, as may be required.