Team Leader

Angajator: Temenos
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: > 5 ani experienta
  • Actualizat la: 17.08.2018
    Scurta descriere a companiei

    At Temenos we believe that our people make the difference. What we create and achieve is a result of the aspirations and goals of the 4000 unique individuals that make up Temenos today. Our people drive real change, and working together as a team is what got us to where we are today. We believe that challenges present opportunities for growth. Ideas become reality when you stay determined and are not afraid to take risks!

    In Bucharest, Temenos has more than 265 staff members and it’s expanding its operations in Research and Development, Client Services, Software as a Services (SaaS), Sales and Marketing, SSC Finance, IT Infrastructure, Security and HR.

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    •ACCA certification - advantage

    Skills and Qualifications

    •Proven Experience in Contract Management administration process (minimum 2 years)
    •Fluency in English
    •Team-player with high ethical standards
    •People management skills - prior experience of leading a team
    •Prior experience in a complex multi-national and multi-cultural environment
    •Experience working with Microsoft Office
    •Good communication and presentation skills
    •Analytic skills
    •Bachelor degree in Economics or Law


    Responsibilities and Accountabilities

    •Ensure all customer contract management activities are performed accurately, efficiently and according with Temenos policies and procedures;
    •Act as a Subject Matter Expert for Contract Management process – approving all new contracts and addendums set up in the systems, as well as reviewing the accuracy of the billing process;
    •First point of contact for technical queries coming from the team;
    •Leading or participating to different projects, as defined by the management, resulting in process improvements and/or improved efficiency;
    •Ensure KPI results reach the expected/targeted levels;
    •Identify and implement best practices and process improvements;
    •Ensure effective implementations of controls as per Internal Control Systems requirements;
    •Internal customers management: provide efficient and customer centric resolutions for issues & escalations;
    •Coaching and supporting team members, developing internal talent;
    •Plan recurring team meetings to ensure effective monitoring of operational tasks/deliverables, priorities and projects;
    •Plan individual meetings with team members to ensure individual performance monitoring;
    •Perform other tasks related with SSC deliverables, as may be required.