Customer service with German in Bucharest

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.10.2018
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    Responsibilities

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Requirements



    * Fluency in German and good English
    * Bachelor Degree
    * Knowledge of Windows clients (7,8,10) is preferable but not mandatory
    * Knowledge of messaging clients is preferable but not mandatory
    * Previous Technical Support or Customer Support experience would be an advantage
    * Pleasant and positive attitude

    Responsibilities



    * Handle support cases
    * Connect with customer by phone/email/chat
    * Deliver and implement a solution
    * Educate the customer on product usage
    * Collaborate with various teams internally and externally, work in common to resolve customer issues
    * Prioritise customer experience

    Benefits



    * Christmas Bonus
    * Medical Life Services
    * Life insurance
    * My FlexBen Program- A flexible program based on wich employee will have the opportunity to monthly customize the package by accessing a large variety of benefits available to be ordered via an online platform
    * Private Pension Plan
    * Learning and development opportunities (including foreign languages trainings)
    * Meal Vouchers & Gift Vouchers
    * Tourism Vouchers& Tourism Offers in Romania
    * Smart experience (Skydiving, Archery, Horse Riding, Laser-tag, Escape Room)
    * Transportation (Bus/ Subway Subscriptions, Gas station Cards)
    * Special offers Vouchers & Products (Children& parents, Sport & Wellness, Telecom&IT, Fashion, Hobby, Etc)

    Why use Recruitment Agency



    * You will be contacted within 30 min of your application
    * You are given extra support in preparing for interviews
    * You have a contact person who gives you all the details of the job
    * You can ask for your application feedback anytime via email or phone
    * You don't have to face the situation where company do not reply to you for days.
    * All our services to job seekers are free of charge. We also offer bonus scheme to candidates.