HR Contact Center with German

Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.

We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.

➢ Bachelor's Degree in a relevant area;
➢ Experience in Customer Support/HR;
➢ English and German language proficiency;
➢ Customer-oriented;
➢ Advanced Microsoft Office skills;
➢ Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
➢ Demonstrates excellent verbal and written communications across different audiences and channels.

➢ Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
➢ Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
➢ Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions;
➢ Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
➢ Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
➢ Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.

S.C. Agenția de Servicii Professional S.R.L. este înregistrată ca operator de date cu caracter personal. Având în vedere prevederile Regulamentului General privind Protecția Datelor Personale vă rugăm ca, înainte de a aplica la anunțul de angajare, să consultați pentru informare site-ul nostru.