Incident Manager

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Angajator: Capgemini
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Iasi
  • Actualizat la: 29.08.2018
    Scurta descriere a companiei

    With more than 200,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.A global leader in consulting, techology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieveinnovation and competitiveness.A deeply multicultural organzation, Capgemini has developed its own way of working, the Collaborative Business Center™, and draws on Rightshore®, its worldwide delivery model.

    Cerinte

    We are looking for a new colleague to join Capgemini team with:

    • Excellent English and French language skills both verbal and written;
    • Advanced understanding of MS Office 2007 /2010 package (Word, Excel, Powerpoint);
    • Flexible and well motivated team player;
    • Able to work with minimum supervision and perform under pressure to tight deadlines;

    Professional competencies:
    • Analytical Problem Solving
    • Attention to Details
    • Communicating
    • Decision Making & Judgment
    • Time /task Management
    • Problem Diagnosis & Solution

    Responsabilitati

    POSITION PURPOSE AND SCOPE OF WORK:

    • E2E Management of tickets, against SLAs and contracts;
    • Maintain good relations with all suppliers and resolving teams;
    • Escalation to TL / SDM / Resolving Teams where tickets may or have been breached;
    • Ownership of the accuracy and quality of information on all logged incidents; regular evidence of constructive feedback on the accuracy and quality of logged incidents
    • Interfacing appropriately with Problem Management and Major Incidents Management teams;
    • Immediate escalation to Management team where the priority of an incident may need to be upgraded, together with justifications/reasons
    • Realise periodically service reports or ad-hoc reports requested by SDM /OPM /TL
    • Submission of new Incident Management procedural information to Knowledge Management

    Benefits:
    • Attractive salary package;
    • Meal tickets;
    • Private Health insurance (you can choose between a list of providers);
    • Foreign language courses, trainings, certifications and tuition fees reimbursed byCapgemini;
    • 7card discount;
    • Other bonuses as per company policy,
    • Significant development opportunities within the company.

    We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.