Fleet Back Office Agent with English Skills
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Founded in 1898, The Goodyear Tire & Rubber Company manufactures its products in 48 facilities in 21 countries, and has one of the most recognizable brand names in the world. Its global headquarters is in Akron, Ohio, USA.
In Romania, Goodyear Dunlop is present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Dunlop Tires Operations.
Goodyear Dunlop Tires Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.
Education: Bachelor degree
Experience: 1 year working experience in a support function (help desk, customer service).
Knowledge & Skills:
Excellent verbal and written communication skills in English;
Ability to follow procedures and sequential processes;
Critical thinking skills to analyze/ review orders and drive process efficiencies
Team player and strong interpersonal skills
Proven ability to work on own initiative
Diligent – ensure deadlines are met and priorities are balanced accordingly
GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, FL and unmounted tires)
Work closely together with the front Office Agents and the truck team to deliver services on the highest level.
Process in priority billing, make sure all invoice queries and claims are handled.
Principle Duties and Responsibilities:
Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front office
Support Front office in query handling
Master data maintenance
Support FOS testing when necessary, maintain FOS front-end and back-end settings