Analyst IT Support DACH (with German)

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Employer: VERTIV
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • nationwide
    Updated at: 16.08.2018
    Short company description

    VERTIV, formerly known as Emerson Network Power is the world’s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.


    Hardware, software and services that are intelligent, resilient and rapidly deployable for:

    • Data Centers

    • Communications Networks

    • Healthcare Facilities

    • Industrial Facilities


    In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by:

    • Developing a deep understanding and cohesion with its business units

    • Creating enough mass to provide consistency of service and allowing the ability to leverage people & expertise

    • Creating centers of excellence with specific skill sets

    • Focusing on continuous improvement and a performance management-oriented mindset

    • Providing a career vision for its employees


    University degree or previous experience working in an IT support role
    Technical/Functional Skills;

    Knowledge of operating system and Office automation software
    Basic knowledge LAN and WAN connectivity protocols;
    Assembly and maintenance skills on PC/Server hardware components;
    Fluent German, Fluent English;

    Soft skills:
    “Can Do” attitude;
    Excellent customer service;
    Team working skills;
    Good problem solving skills;

    Note: Able to travel internationally


    - 1st and 2nd level helpdesk user support;
    - Local support for IT project implementation;
    - Audit local IT network security and antivirus protection;
    - Manage local backup operation in line with corporate policies;
    - Manage hardware and software installation/configuration in accordance with corporate policies;
    - Manages PC replacement programs and emergency swaps;
    - Performs miscellaneous job-related duties as assigned.