Technical Support with Hungarian

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Technical Support Skills :

• Strong Customer Service skills – ability to quickly gain customers trust and confidence.
• Basic Knowledge of computers, electric & electronic concepts and devices
• Strong problem solving skills – ability to quickly and correctly assess the impact, complexity
and urgency of problems reported by customers.

Language Requirements

• Excellent / Fluent in English and Hungarian , both verbal and in writing

Primary responsibility is to help customers to solve technical issues (post sales) and to answer any questions about the features and capabilities of the products (pre-sales).

Key assignments include:

• Coverage of Technical Support Helpdesk (Phones, mail, email, live-chat, social media coverage and web support) for the specific product portfolio.

• Provide pre-sales and post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues.

• Create, track and monitor CRM records for all incoming support requests. Keep CRM system updated with current information on the support case, related activities and resolution.

Job Code : 040718RRM