Team Leader with Spanish

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Employer: SalesConsulting
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 01.10.2018
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

     3 to 5 years work experience with previous managerial experience;
     Previous experience in Accounts Payable/ Accounts Receivable processes is highly appreciated;
     Advanced English and Spanish language skills;
     Exceptional People Skills;
     Ability to motivate and engage a team of aprox. 10 people;
     Demonstrated issue management/problem solving skills;
     Advanced written and verbal communication skills;
     Manages internal and external/client communications with individuals at all levels;
     Ability to function effectively as a team member and organize work activities for others on the team;
     Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action;
     Ability to set and strive to achieve specific, measurable and challenging goals.

    Responsibilities

     Interpret day-to-day business objectives and prepare/execute operational practices/work programs;
     Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
     Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;
     Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager;
     Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;
     Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases;
     Prepare, analyze and interpret complex reports/information and formulate conclusions;
     Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s);
     Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned;
     Drive measurable Customer Satisfaction;
     May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client;
     May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling;
     Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs;
     Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;
     Assist with providing operational statistics and escalate operational issues to direct manager.