L2 Support Engineer

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Employer: Wipro Digital Operations and Platforms
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 04.10.2018
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.


    - 3 years of experience in Desktop Remote support
    - Knowledge and experience on windows XP/7/8 OS
    - Experience in software distribution and troubleshooting failed deployments.
    - Experience in mobile device management
    - Experience in managing thin clients and troubleshooting related issues


    - Manage Desktop (software and connectivity) incidents through to resolution.
    - Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools).
    - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.
    - Experience in email support, MS office and desktop applications
    - Should have exposure on EUC tools like AD and other remote support tools
    - Troubleshooting experience for desktop L2 related issues
    - Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user-training requirement - and automation.
    - Ensure that each Desktop Device is installed with the appropriate Desktop image.
    - Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements


    - Opportunity to work in a young and dynamic environment;
    - Attractive benefits package;
    - Lunch tickets
    - Fitness deduction
    - Opportunity to develop and learn constantly
    - Access to internal training (job related and soft skills training).