Game Comunity Coordinator

Never heard of MindGeek?

MindGeek is a company specializing in the development and marketing of highly trafficked web properties; a leader in its activity. But that’s only what we do, not who we are. So who are we? The best way to describe us would be nothing less than awesome! An overstatement? We don’t think so. And neither will you if you come work with us!

Requirements:
Customer orientation and strong interpersonal communication skills
Ability to identify and track relevant community metrics
Experience managing communities, Facebook pages, forums, etc.
Excellent verbal communication skills
Excellent English writing skills
Attention to detail and ability to multitask
Outgoing personality
Customer service experience
Excellent reporting skills
Nice to have:
Background in gaming
Live Monitoring Team Member work experience

Resposibilities:
Respond to comments and customer queries in a timely manner through the ticketing system
Create detailed reports for the development team regarding user issues
Interface with the development team to resolve issues and bugs, get feature updates and ensure brand consistency
Manage and create social media communities, communicate with the players, and ensure issues are addressed and content is promoted
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Build relationships with customers

We’re offering you:
Motivating salary aligned with your skills and experience
Annual bonuses
Private health insurance
Meal tickets
Team building events
Support for obtaining certifications
Relaxation room with Xbox and more