Game Comunity Coordinator

Employer: MindGeek
Domain:
  • Quality Control
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.08.2018
    Short company description

    Never heard of MindGeek?

    MindGeek is a company specializing in the development and marketing of highly trafficked web properties; a leader in its activity. But that’s only what we do, not who we are. So who are we? The best way to describe us would be nothing less than awesome! An overstatement? We don’t think so. And neither will you if you come work with us!

    Requirements

    Requirements:
    Customer orientation and strong interpersonal communication skills
    Ability to identify and track relevant community metrics
    Experience managing communities, Facebook pages, forums, etc.
    Excellent verbal communication skills
    Excellent English writing skills
    Attention to detail and ability to multitask
    Outgoing personality
    Customer service experience
    Excellent reporting skills
    Nice to have:
    Background in gaming
    Live Monitoring Team Member work experience

    Responsibilities

    Resposibilities:
    Respond to comments and customer queries in a timely manner through the ticketing system
    Create detailed reports for the development team regarding user issues
    Interface with the development team to resolve issues and bugs, get feature updates and ensure brand consistency
    Manage and create social media communities, communicate with the players, and ensure issues are addressed and content is promoted
    Monitor and report on feedback and online reviews
    Organize and participate in events to build community and boost brand awareness
    Build relationships with customers

    Other info

    We’re offering you:
    Motivating salary aligned with your skills and experience
    Annual bonuses
    Private health insurance
    Meal tickets
    Team building events
    Support for obtaining certifications
    Relaxation room with Xbox and more