Chargeback Analyst

AMOMA.com is a travel e-commerce website created to offer accommodation to travellers at unbeatable prices.

Our website is available in 19 languages and offers accommodation at more than 300.000 locations in 170 countries.

We provide a user-friendly platform for instantly booking accommodation ranging from hostels to five-star luxury hotels, and support our travellers with expert customer care, from beginning to end.

We are a Swiss-based company, operating in many countries with a solid European base and an international team of over 300 people who wake up every day thinking about making our customers’ travel experience an excellent one.

Skills / Experience
- Previous experience with charge-back or refund operations preferred;
- Analytical and troubleshooting skills;
- Advanced use of English both written and spoken;
- Great communication skills;
- Computer literate, with user experience with business software and applications preferred;
- Team playing abilities, as the role requires working with peers both within and outside of the team.

As part of the Charge-Back team, you will focus on being the liaison between AMOMA.com and the issuing banks of our clients, in order to resolve and mitigate charge-back claims.

The Role
- Act as point of contact for incoming charge-back claims from all around the world;
- Analyze these claims and determine the most suitable way to resolve them in a timely and efficient manner;
- Use specialized apps and software in your daily activity;
- Maintain an open channel of communication with the involved banks (via phone or email);
- Work closely with other AMOMA.com departments to resolve any possible issues;
- Create on-demand reports when necessarily.

Become part of our team and you’ll have
- Opportunity for professional career and growth;
- Motivating salary package and stability (permanent work contract);
- Friendly but also professional environment;
- Private medical insurance;
- Discount for personal hotel reservations (because we LOVE to travel).