Customer Service Representative - FMCG

  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 18.09.2018
    Scurta descriere a companiei

    Connections is a technology consulting, solutions and services firm.

    We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.

    Toogether with our tech-savvy software engineering experts, with a track record of innovation
    and digital business process transformation, we lead our clients through the perfect storm of innovation.


    - Very good Excel knowledge (functions, graphics);
    - Familiar with PowerPoint and Word functions;
    - Advanced English;
    - Analytical thinking, organised, attention to details;
    - Ability to work with large amount of information;
    - High working speed;
    - Good communication, easily getting adapted to different tasks and environments.


    • Direct answer and follow up on consumer complaints and inquiries in Romania;
    • Coordinate and provide ongoing support to local representatives on CR related issues in Balance of SEE North and Central;
    • On-board and train new CR agents in SEE North and Central markets (except Ro) (CR – Customer Relations);
    • Issue reports on consumer complaints and inquiries for SEE North and Central and keep the CR charts updated;
    • Secure and send products to be sent to consumers;
    • Timely handle all CR complaints;
    • Receive and timely respond to all sponsorship requests;
    • Update regularly the sponsorship request data base;
    • Place all Comms Shopping cards in the system & follow-up on PO creation;
    • Prepare expense reports;
    • Keeping track of the Communications library;
    • Prepare correspondence (received from the Comms) to be sent outside the company.

    Alte informatii

    The opportunity to work among a young and supportive team;
    - On-going In-depth training with the most updated products and technologies;
    - Competitive salary package;
    - Accelerated career opportunities.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre CONNECTIONS ROMANIA. Consultati Politica de procesare a datelor personale a CONNECTIONS ROMANIA >>